Edited: You can see my current resume here. Right now I work from home doing online chat support over PHPLive, plus my design work. If you need some help please contact me using the email form and we’ll talk. Objective
Helpdesk position where my experience in technical support and service would be needed
Accomplishments
– Supported over 500 clients through software rollouts, changes in wide area networks, Y2K issues, program updates, and orientation in new software
– Created and maintained a website that helped clients find answers to frequently asked questions, resulting in significantly lower call volumes
– Trained and managed a team of technical support representatives who often had the best weekly statistics for the most calls taken and highest percentages of first-call resolution
– Named best customer service among 100+ technical support representatives
Skills
– Works collaboratively with clients and co-workers to solve problems creatively and effectively
– Intuitive understanding of how a client thinks, allowing clear instruction and communication
– Focused and self-directed: does not need constant supervision to be productive
Occupational History
| November 2001 – Current | Self Employed & Maternity | Design, photography, helping others with their computers |
| August 1999 – November 2001 | Telescan LC, American Fork UT | Helpdesk, network & database support, and websites |
| March 1997 – June 1999 | Techserv Inc, Orem UT By the way, if you googled for techserv and found me, hello fello ex-servant! If you’re looking for what their address used to be here you go: 1530 N Technology Way, Orem, UT 84097. I worked for Quantex & found out there are all sorts of interesting things out there if you google for Velda and Quantex (Thank you Joanie!) |
Technical support representative, supervisor, level II tech |
Education
Graduated from American Fork High School
Attended Utah Valley State College
Trained for MCSE
Comments from Clients
“What set Velda apart in my experience was that I could sense that she made my goal her goal. She was willing to do whatever it took to get my system working properly. And she was willing to do so with a patient and kind attitude throughout.”
– Richard Meyers
“I have never in all my sixteen years of computing, and having had many, many contacts with Tech Support people been so completely amazed at one person’s dedication to a company and its customers. Velda is a PERFECT example of what customers are looking for in technical support service. In fact, her dedication is much more than anyone could ever expect.”
– Joan Osburn
Legend of Velda 
Hey Velda,
Great site, great work. I’m an ex-servant, worked with you on the Quantex side. Glad to see a fellow Tech-Slave doing so well. Love the site, keep it up.
Chris Fredrickson
AKA Ralphie
LikeLike
Cool – whose mod were you in and what shift? Did you go by Chris then? cause I can think of several Chris’s
LikeLike
Hey Velda,
Great site, great work. I’m an ex-servant, worked with you on the Quantex side. Glad to see a fellow Tech-Slave doing so well. Love the site, keep it up.
Chris Fredrickson
AKA Ralphie
LikeLike
Cool – whose mod were you in and what shift? Did you go by Chris then? cause I can think of several Chris’s
LikeLike
Hey Chris AKA Ralphie, and anyone else who finds this page, Come join the group at Facebook 🙂 Upload a few pictures of the olden golden days, or browse what others have sent in. It is a hoot 🙂
LikeLike
Hey Chris AKA Ralphie, and anyone else who finds this page, Come join the group at Facebook 🙂 Upload a few pictures of the olden golden days, or browse what others have sent in. It is a hoot 🙂
LikeLike
No way! how are you doing Velda? This is John O’Neal one of your other coworkers back in the day at Techserv. It is way to late at night but for some reason I was up late looking for Techserv’s old address for my job history and stumbled accross your site. Cool. Not sure if you remember Nicole or I but we are still married and have 2 kids now. We live in Highland. I love your logos and photos. I spend a lot of my time taking pictures and doing graphic design just for fun. Not worthy of your skills though. Anyway, Chow.
LikeLike
No way! how are you doing Velda? This is John O’Neal one of your other coworkers back in the day at Techserv. It is way to late at night but for some reason I was up late looking for Techserv’s old address for my job history and stumbled accross your site. Cool. Not sure if you remember Nicole or I but we are still married and have 2 kids now. We live in Highland. I love your logos and photos. I spend a lot of my time taking pictures and doing graphic design just for fun. Not worthy of your skills though. Anyway, Chow.
LikeLike
No way! how are you doing Velda? This is John O’Neal one of your other coworkers back in the day at Techserv. It is way to late at night but for some reason I was up late looking for Techserv’s old address for my job history and stumbled accross your site. Cool. Not sure if you remember Nicole or I but we are still married and have 2 kids now. We live in Highland. I love your logos and photos. I spend a lot of my time taking pictures and doing graphic design just for fun. Not worthy of your skills though. Anyway, Chow.
LikeLike
Hey John (And Nicole)! Of course I remember you both. And you’re not the only one up late.. I’m just finishing some quick and dirty editing for a client. I’d shoot you a note back, but didn’t see your email – hope you see this anyway!
Go join the facebook group. It needs more people and more old photos if you’ve got em 🙂
LikeLike
Hey John (And Nicole)! Of course I remember you both. And you’re not the only one up late.. I’m just finishing some quick and dirty editing for a client. I’d shoot you a note back, but didn’t see your email – hope you see this anyway!
Go join the facebook group. It needs more people and more old photos if you’ve got em 🙂
LikeLike