My Techy Resume

Edited: You can see my current resume here. Right now I work from home doing online chat support over PHPLive, plus my design work. If you need some help please contact me using the email form and we’ll talk. Objective
Helpdesk position where my experience in technical support and service would be needed

Accomplishments
– Supported over 500 clients through software rollouts, changes in wide area networks, Y2K issues, program updates, and orientation in new software
– Created and maintained a website that helped clients find answers to frequently asked questions, resulting in significantly lower call volumes
– Trained and managed a team of technical support representatives who often had the best weekly statistics for the most calls taken and highest percentages of first-call resolution
– Named best customer service among 100+ technical support representatives

Skills
– Works collaboratively with clients and co-workers to solve problems creatively and effectively
– Intuitive understanding of how a client thinks, allowing clear instruction and communication
– Focused and self-directed: does not need constant supervision to be productive

Occupational History

November 2001 – Current Self Employed & Maternity Design, photography, helping others with their computers
August 1999 – November 2001 Telescan LC, American Fork UT Helpdesk, network & database support, and websites
March 1997 – June 1999 Techserv Inc, Orem UT
By the way, if you googled for techserv and found me, hello fello ex-servant! If you’re looking for what their address used to be here you go: 1530 N Technology Way, Orem, UT 84097. I worked for Quantex & found out there are all sorts of interesting things out there if you google for Velda and Quantex (Thank you Joanie!)
Technical support representative, supervisor, level II tech

Education
Graduated from American Fork High School
Attended Utah Valley State College
Trained for MCSE

Comments from Clients
“What set Velda apart in my experience was that I could sense that she made my goal her goal. She was willing to do whatever it took to get my system working properly. And she was willing to do so with a patient and kind attitude throughout.”
– Richard Meyers

“I have never in all my sixteen years of computing, and having had many, many contacts with Tech Support people been so completely amazed at one person’s dedication to a company and its customers. Velda is a PERFECT example of what customers are looking for in technical support service. In fact, her dedication is much more than anyone could ever expect.”
– Joan Osburn

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