Lenovo Y510 hinge

Apparently this is a common issue! I am so glad to find that out. First because it means I -may- be able to convince Lenovo to replace the hinge for me, even though I’m a few days out of warranty. Second, if they won’t replace it, I can probably go out and find the part as it seems to happen frequently. And most of all for me, it’s huge a relief to know this isn’t anyone’s undeclared fault.


Lenovo’s site has a tool that will let you check your warranty. The date on mine had to have been later than the original purchase date. I called to ask them about it, and they happily sent me a box and had the laptop repaired within about a week. I’d also included my caps lock key with the box; it had fallen off and I couldn’t get it back on. Even though my keyboard was so worn down you could no longer even see the letters, they replaced the whole thing.

I’d had some awful experiences with the warranty service for my HP laptop purchased through the now defunct CompUSA. Lenovo’s support, in comparison, was so excellent, I’m trying to scrape together enough money to purchase an extended warranty through them.

Thanks Lenovo for your excellent support and an otherwise super sturdy laptop!


    1. velda

      Because other laptops would have died long ago. My kids spilled a 2 liter bottle of soda spilled on it. It survived. It has a steel cage inside it that’s saved me on more than one occasion, like the time my backpack came unzipped as I was running to catch a bus. I turned the corner and the lenovo and all my textbooks went bouncing down the hill. I didn’t even have a sleeve on it because my backpack was too full that day (which is, no doubt, why it came unzipped in the first place). The battery fell out too and the guys at the bottom of the hill who met me halfway with my stuff were sure it’d be dead. Bad news for a newly single mom trying to pay the bills and get through school. I prayed it would be fine, and it was. Perfectly. Better off than my books, actually. Was it a miracle or a sturdy laptop? I’d say both.

      Compare that with my friend who bought a laptop and and accidentally dropped it from the coffee table to his carpet and it got bent out of shape. It isn’t one of those laptops that’s advertised as being ultra-durable, and even if I had an ultra-durable I wouldn’t abuse it (not on purpose). But the lenovo has been through alot, and a faulty hinge and missing capslock key (which my kids probably picked off) — both of which were immediately fixed? I really have no problem with that.


      1. velda

        I’ve got to add though, the other hinge is having issues now. Still works fine, but I can’t close it. Also this one I think is my fault as I bumped the corner a little hard one day as I was putting my laptop bag down. I ended up getting another sweet laptop (This one by zareason.com – I will not be subjecting it to crazy durability tests!) and will be sending the lenovo in for repairs shortly.


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